Photo backup doesnt work

I just got the app, selected photo back up and out of 2000 photos it backed up 5. I called support and tried a number of things and got same result. The contact support feature worked wonderfully and the support person tried, but still photo back up didnt! They opened trouble ticket. Maybe add feature to select photos to backup or add feature in Apple photos to back up to Protection app. Some how google photo works, one drive, FLICKR, and all my other photo apps work and can backup my photos, but your app cant. Please fix your app because at this point it is useless except for contacting support; which was great! What good is a backup app that DOESNT BACKUP ANYTHING!!! Your app is like a cat that doesnt catch mice in a grain depo; USELESS! If it worked, it would be great, PLEASE FIX IT!!!

vitess about AT&T Protect Plus, v2.5