Wish I Could Get Help

Upgraded to a new iPhone and now the app no longer works, giving me a failure response with each backup attempt. I called for tech help - which was a waste of time, transferred 4xs and then sent into an abyss of a 20 minute wait for no one to ever come to the line! What am I really paying for?!

soulmusiqluva about AT&T Protect Plus, v2.5