Doesnt work

I bought the 16 gig phone instead of 64 because they told me I could get 50gb of space for free by signing up for insurance. At first I thought that was on the phone itself, only to find out at the end of the transaction that it was through this app. I would love to back up my content through this app if would actually do it. But it tells me theres not enough space on my phone!! Isnt that the point of the app? To let me back up this stuff to the cloud so I can delete it off my phone? Literally no point I might as well trade in this phone for the 64 gig for the amount of time and money wasted trying to figure this out and having to delete and back things up constantly.

Cista277 about AT&T Protect Plus